NetSuite Ecommerce Built to Work With Your ERP
SuiteCommerce is NetSuite's ecommerce platform for businesses that want their online store and back-office operations working together. Built directly on NetSuite ERP, SuiteCommerce connects ecommerce with the customer, order, inventory, and financial data already in NetSuite without relying on a separate ecommerce-to-ERP integration.
SuiteCommerce is a NetSuite ecommerce platform built directly into the broader NetSuite ecosystem. Instead of running ecommerce on a separate platform and maintaining an integration back to your ERP, SuiteCommerce connects your storefront with order management, inventory management, CRM, customer data, and other business information already managed in NetSuite.
That native connection is particularly useful when the ecommerce experience depends on what's happening elsewhere in the business. Inventory availability, customer information, orders, pricing, and other ERP data can be used across the storefront and back-office processes without maintaining the same information across disconnected systems.
Whether you're launching a new ecommerce store or migrating from another platform, SuiteCommerce can support both B2B and B2C ecommerce, with options for themes, extensions, customer accounts, and other customization as your requirements evolve. For businesses that need even greater control over the underlying ecommerce architecture, SuiteCommerce Advanced (SCA) provides access to the source code.
SuiteCommerce and SuiteCommerce Advanced (SCA) are both NetSuite ecommerce options, but the level of development access is different. SuiteCommerce—formerly referred to as SuiteCommerce Standard (SC)—still supports meaningful customization through themes and extensions, so choosing Standard doesn't mean you're limited to an out-of-the-box storefront.
The primary difference is source-code access. SuiteCommerce Advanced gives developers access to the source code, making it the better fit when ecommerce requirements involve heavier customization or changes to the underlying architecture. SuiteCommerce can handle many common customization requirements without that additional level of access.
Cost is another consideration. SuiteCommerce Advanced is generally the more expensive option, so the question isn't simply which product offers more flexibility—it's whether your requirements actually justify the additional development access and cost.
SuiteCommerce brings ecommerce and NetSuite ERP together on the same platform, giving businesses access to real-time operational data while providing flexibility to customize and scale the storefront as requirements change. Here are some of the key SuiteCommerce features that make that possible.
Because SuiteCommerce is built directly on NetSuite, your storefront can work with real-time ERP data for customers, inventory, orders, pricing, and other business information without relying on a separate integration to keep systems in sync. As your product catalog and inventory grow, that information can continue to flow directly from NetSuite to the ecommerce storefront.
SuiteCommerce themes and extensions give you flexibility to customize the design and functionality of your ecommerce site. Businesses with more advanced requirements can extend the storefront with JavaScript, HTML, and other development around their customer experience and operational needs.
SuiteCommerce works with the broader NetSuite environment, including NetSuite scripts and custom functionality. That gives businesses more room to build ecommerce experiences around processes and requirements that aren't handled by an out-of-the-box storefront.
SuiteCommerce can connect ecommerce customers directly with NetSuite and provide customer login and account functionality for B2B businesses. Customer-facing experiences can be customized around ordering, account information, pricing, and other self-service requirements.
SuiteCommerce uses a single-page application architecture designed to reduce unnecessary page reloads as customers move through the storefront, helping create a smoother ecommerce experience across devices.
SuiteCommerce gives teams control over important ecommerce SEO elements such as page titles, descriptions, product information, and other site content. Additional development and customization can be used when the storefront has more advanced technical SEO requirements.
SuiteCommerce MyAccount is a B2B customer self-service portal for NetSuite businesses that need customer account functionality without implementing a complete SuiteCommerce ecommerce storefront. MyAccount provides a more focused entry point into NetSuite ecommerce for businesses whose customers primarily need access to account information and self-service tools. It also provides an alternative to the NetSuite Premium Customer Center traditionally used as a customer portal.
MyAccount can be customized through themes and extensions to support requirements such as order forms, contact information, custom records, marketing content, and other account-specific functionality. SuiteCommerce MyAccount Standard and Premium provide different licensing and functionality options, so MyAccount pricing depends in part on which version and capabilities your business needs.
For businesses in software, high-tech, wholesale, distribution, manufacturing, and other B2B environments, MyAccount can provide customers with a more useful way to interact with information and processes already managed in NetSuite.
Proven Success
A SuiteCommerce implementation can look very different from one business to another. Scope depends on which SuiteCommerce product you're implementing, the design and functionality your storefront requires, and whether the project includes custom development, integrations, third-party solutions, or migration from an existing ecommerce platform.
A relatively straightforward SuiteCommerce implementation may focus on configuration, theme setup, and getting the storefront ready for launch. More complex projects can involve custom themes and extensions, B2B functionality, integrations, checkout requirements, custom records or scripts, and migrating an existing web store without disrupting the processes already running through NetSuite.
The hours required depend on the requirements of the project, but these ranges can provide a starting point for planning:
These are general ranges, not fixed project estimates. Design requirements, custom functionality, integrations, data or content migration, and the complexity of your existing ecommerce operation can all affect the final implementation scope.
Implementation cost follows scope. A business launching a relatively standard SuiteCommerce storefront will have a different project from one migrating a highly customized ecommerce site with complex B2B requirements, integrations, extensions, and custom development. Rather than estimating from the SuiteCommerce product alone, we look at what needs to be designed, configured, developed, integrated, migrated, and tested to get the storefront working the way your business needs it to.
Already uses or plans to implement NetSuite ERP
SuiteCommerce is built for NetSuite, so it's particularly compelling when NetSuite is already at the center of your business.
Wants ecommerce and ERP data in one platform
Orders, customers, inventory, pricing, and other ecommerce data can work directly with the information you're managing in NetSuite.
Has complex B2B ecommerce requirements
Customer-specific experiences, account functionality, custom records, ordering workflows, and other B2B requirements can be built around the way your customers actually buy.
Needs real-time inventory and order visibility
Because SuiteCommerce works directly with NetSuite, your ecommerce experience can use the inventory, order, customer, and operational data already in your ERP.
Wants room to customize the ecommerce experience
Themes, extensions, SuiteScript, and other development options give businesses flexibility to tailor SuiteCommerce around requirements that go beyond an out-of-the-box storefront.
Wants to reduce reliance on a separate ecommerce-to-ERP integration
Instead of maintaining a third-party ecommerce platform and the integration connecting it to NetSuite, SuiteCommerce keeps ecommerce within the NetSuite ecosystem.
If your ecommerce requirements are better served by a separate platform, that architecture may make more sense. Anchor Group works across SuiteCommerce, BigCommerce, and Shopify, so we can help you evaluate the tradeoffs rather than forcing every ecommerce project into the same platform.
Not sure which direction makes the most sense? Answer five questions in our Ecommerce Platform Picker to see which platform may be the best fit for the way your business actually sells.
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SuiteCommerce is NetSuite's flagship ecommerce solution that is pre-integrated into ERP so that all the order management, payments, and inventory runs seamlessly together. There are two versions, SuiteCommerce Standard and SuiteCommerce Advanced, which is also called SCA.
NetSuite SuiteCommerce Advanced helps you unify ecommerce with your core operational business systems to create the ultimate online experience with engaging web stores that deliver great experiences on any device.
SuiteCommerce InStore transforms your business's sales process by unifying the physical and digital shopping experience in a single cloud-based commerce platform that is accessible to associates, enabling high-quality customer engagement at all times.
MyAccount is designed to give B2B organizations a stepping stone into the NetSuite ecommerce space by giving a self-service portal for customers. There are two types of MyAccount (standard and premium) which puts the licensing price at a range depending on which product you need.
SuiteCommerce is built directly on the NetSuite platform, allowing your ecommerce website, ERP, CRM, inventory, orders, customers, and financial data to operate from a single system. Unlike many third-party ecommerce platforms, SuiteCommerce does not require a separate integration to synchronize core business data with NetSuite.
Whether you're considering SuiteCommerce for the first time, migrating an existing ecommerce store, or trying to get more out of a SuiteCommerce site you already have, the right approach depends on what your business actually needs. Our SuiteCommerce consultants and developers can help you sort through the platform options, implementation requirements, integrations, customization, and other decisions that come with building ecommerce on NetSuite.
