1. Requirements review and licensing confirmation
A free discovery call, then we map your terms, aging buckets, and escalation steps. We confirm the SuiteApp purchase with your NetSuite account manager and check the prerequisite features.
NetSuite Module
NetSuite Dunning Letters
Planned, implemented, and optimized by Anchor Group NetSuite collections consultants
Send the right overdue reminder to the right contact at the right time, straight from NetSuite, so collections stop depending on someone remembering to follow up.
NetSuite Dunning Letters is Oracle's Dunning Letters SuiteApp, the piece most people mean when they search for a NetSuite collections module or a NetSuite dunning module. It checks posted invoices on a schedule, works out how overdue each customer is, and sends the letter that matches that level, from a polite reminder before the due date to a firm final notice. Anchor Group will help you decide whether the NetSuite Dunning Letters module fits your collections process and configure it around your customers, whether you're implementing NetSuite or expanding an existing account. The software is the easy part (agreeing on what the third letter should say is usually the longest meeting).
Where the NetSuite Dunning Letters module fits
- Included with: Nothing by default. The Dunning Letters SuiteApp is a managed SuiteApp developed by NetSuite that you purchase through your NetSuite account manager, who then shares it with your account for install.
- Requires: The Multiple Currencies and Multi-Language features (even if you bill in one currency and one language), Advanced PDF/HTML Templates, Custom Records, client and server SuiteScript, SuiteFlow, and the NetSuite SuiteApps License Client.
- What the NetSuite dunning module itself does: Assigns dunning procedures to customers, invoices, or invoice groups, evaluates them on a schedule, and emails or queues the letter for each level. It also adds a Dunning dashboard and two roles, Dunning Director and Dunning Manager.
- Works alongside: NetSuite's core collections tools, which handle saved searches of overdue balances and mail merge collection letters. Payment Date Prediction (a separate NetSuite feature you enable) shows when each invoice is likely to be paid.
- Add something else when: You mainly need to email open invoices to several contacts at once, or merge a customer's invoices into one PDF. Anchor Group's own Bulk-email NetSuite Dunning (Anchor Group app) does that, and it is a separate product from Oracle's SuiteApp.
- Consider something else when: You need printed letters generated automatically. Oracle's SuiteApp creates PDF letters only from a manual print queue, and it cannot detect bounced emails.
NetSuite Dunning Letters features
Here is what the SuiteApp does for an AR team once the procedures are built.
Escalate overdue accounts by level
Every customer gets the next letter when, and only when, they cross the line you set.
- Dunning level rules combine days overdue with a minimum invoice amount and a total overdue balance, so a small, slightly late invoice does not trigger a stern letter.
- Up to 15 levels per procedure, for example a reminder at 3 days before the due date, then notices at 15, 30, and 60 days overdue.
- Set a minimum number of days between letters so a customer is not chased twice in one week.
Choose customer, invoice, or invoice group dunning
Match the letter to how your customers actually pay.
- Customer level dunning sends one letter listing all of a customer's overdue invoices (Oracle's recommended default).
- Invoice level dunning treats specific invoices by their own rules or template, which helps when one disputed invoice should not hold up the rest.
- Invoice group dunning covers invoices grouped with the Invoice Groups feature, a separate NetSuite feature.
Run collections on a schedule
Let the system do the remembering.
- Evaluation workflows run on the schedule you choose (Oracle suggests weekdays outside business hours, so nobody gets a dunning email on a Saturday).
- Each procedure either emails letters automatically or places them in a queue for review before anything goes out.
- New customers and invoices can be assigned a procedure automatically by subsidiary or saved search (and, for invoices, by department, location, or class).
Reach the right contact in their language
Send letters people read and act on.
- Letter templates support 23 languages, and thresholds can be set per currency.
- Add several dunning recipients per customer, each tied to the levels they should see, and BCC the sales rep on overdue notices.
- Attach invoice copies or a statement to the email. Dunning emails do not count against your contracted email volume.
Pause dunning without losing track
Protect the relationship while a question gets sorted out.
- Pause dunning on a customer, invoice, or invoice group with a reason and reason detail (for example, a billing dispute or a promised payment).
- Clearing the pause restarts evaluation right away, and every automated and manual action is logged in system notes.
See collections status on one dashboard
Know where every overdue dollar stands without building a report.
- Portlets show overdue receivables by month, by age bucket, and for your five largest overdue customers, plus average time to pay.
- Lists of paused customers and invoices, recently sent or printed letters, and total A/R overdue keep the AR team honest.
- Dunning Managers see only the customers and invoices assigned to them.
How Anchor Group delivers a NetSuite Dunning Letters implementation
Installing the SuiteApp takes minutes. The real work is agreeing on thresholds, tone, and who gets which letter, then building templates (which take XML and FreeMarker, not a word processor).
New to NetSuite?
Build collections into the implementation
- Map your payment terms, customer segments, and escalation steps before configuration starts.
- Enable the required features early, including Multiple Currencies and Multi-Language, so nothing blocks the install later.
- Test letters against real overdue scenarios in sandbox before a customer ever sees one.
- Identify the dunning levels, templates, and roles your AR team needs before implementation.
Already on NetSuite?
Expand what works, then fix what does not
- Move collection reminders out of spreadsheets and Outlook folders into scheduled dunning procedures.
- Identify configuration gaps and the improvements worth prioritizing (thresholds, recipients, pause reasons, dashboards your team will actually open).
- Rebuild templates that look nothing like your invoices, or that pull the wrong contact.
- Fix procedures that dun the wrong customers, such as subsidiaries auto-assigning a procedure nobody meant to apply.
- Decide whether Oracle's SuiteApp, our Bulk-email NetSuite Dunning app, or both fit how your team works.
- Decide whether to add dunning, tune what you have, or replace manual follow-up altogether.
How you get it: the order of operations
2. Data preparation and dunning design
Customer contacts, email addresses, and currencies cleaned up. Procedures, level rules, recipients, and pause reasons designed before anything is built.
3. Sandbox configuration
SuiteApp installed, roles assigned, templates written, and procedures and schedules built in your sandbox.
4. Workflow testing and validation
Real overdue scenarios run through every level, language, and delivery method, including paused accounts.
5. Training and production go-live
Training for the Dunning Director and Dunning Managers, procedures bulk assigned, and schedules released in production.
6. Support and threshold tuning
Support through the first cycles, then thresholds, timing, and letter wording tuned once real payments come in.
NetSuite Dunning Letters pricing
There are two separate costs, and it helps to keep them separate.
Contact us to understand the SuiteApp license and services required for your AR team. The first call is free. Or get a near-instant ballpark from our pricing calculator.
SuiteApp license.
The Dunning Letters SuiteApp is purchased through your NetSuite account manager, on top of your NetSuite subscription.
Setup services.
A one-time project, scoped to how many procedures, levels, languages, and templates you need. Template work is usually the biggest variable.
NetSuite Dunning Letters FAQs
No. Dunning Letters is a SuiteApp developed by NetSuite that you purchase through your NetSuite account manager. Once it is shared with your account, an administrator installs it, and NetSuite keeps it updated automatically. Core NetSuite collections tools, like overdue saved searches and mail merge letters, are included.
There are two costs: the SuiteApp license, purchased through your NetSuite account manager, and a one-time setup project scoped to your procedures, languages, and templates. Talk to us about both, or use our pricing calculator for a near-instant NetSuite estimate.
Not under that name. What people call the NetSuite collections module is core collections tools (overdue saved searches, collection letters, and the customer dashboard) plus the Dunning Letters SuiteApp, which automates escalating reminders. Payment Date Prediction, a separate feature, forecasts when invoices will be paid.
Oracle requires the Multiple Currencies, Multi-Language, Custom Records, Advanced PDF/HTML Templates, client and server SuiteScript, and SuiteFlow features, plus the SuiteApps License Client. Multiple Currencies is required even if you only bill in one currency, so plan for it before install.
Customer level dunning sends one letter covering all of a customer's overdue invoices, and Oracle recommends it as the standard. Invoice level dunning handles specific invoices with their own rules or template. A third option, invoice group dunning, covers invoices grouped with the Invoice Groups feature.
Build the dunning setup your business needs next.
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Oracle NetSuite Alliance Partner
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We like working ourselves out of a job, so the goal is a team that does not need to call us every time a stock level needs a nudge.
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Related NetSuite Solutions
If the NetSuite Dunning Letters module doesn't meet your needs, there are other financial management solutions available for NetSuite:
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