NetSuite will not allow you to delete a domain if it is the only domain associated with a website setup record, even if it is not properly set up. Typically, this is easily solved by creating a second temporary domain so that you can edit your first.
However, in some cases, only one domain is provisioned, which results in you being unable to delete/edit it. This article shows how to delete the domain in this case.
Problem: Unable to Delete Domain
You cannot delete the domain if it is the only domain associated with the Website Setup Record.
You also cannot add a new domain since you only have one license provisioned.
Solution: Delete Website Setup Record
IMPORTANT NOTE: Hopefully, you are still in the beginning stages of your setup, and deleting this record will not lose too much data. This is not an ideal solution, so it is important to ensure that deleting the domain is absolutely necessary in your specific scenario before moving forward with this solution.
Unfortunately, the solution to this problem is to delete the Website Setup Record.
Step 1: Go to the Website Setup Record.
Step 2: Go to Actions > and click Delete.
Step 3: Once this is done, go to the Domain record
Step 4: Go to Actions > and click Delete
It will take some time to load the deletion of this record, but it should disappear within 15 minutes. Once this is done, you can re-create the website setup record and properly set up the domain.
Author: Sam Galvin
Got stuck on a step in this article?
We like to update our blogs and articles to make sure they help resolve any troubleshooting difficulties you are having. Sometimes, there is a related feature to enable or a field to fill out that we miss during the instructions. If this article didn't resolve the issue, please use the chat and let us know so that we can update this article!
Oracle NetSuite Alliance Partner & Commerce Partner
If you have general questions about SuiteCommerce or more specific questions about how our team can support your business as you implement NetSuite or SuiteCommerce, feel free to contact us anytime. Anchor Group is a certified Oracle NetSuite Alliance Partner and Commerce Partner equipped to handle all kinds of NetSuite and SuiteCommerce projects, large or small!
We are a premium SuiteCommerce agency that creates powerful customer portals. Unlike our competitors, we have already solved your problems.