When performing manual edits to extension records and SuiteCommerce extension or theme deployment records in the backend NetSuite environment--which is NOT advised as a primary troubleshooting method--unexpected errors can occur that are difficult to troubleshoot.
One such error is when attempting to access the extension/theme deployment page from Commerce > Extensions> Extension Manager, you may encounter a blank page with an Extension Manager Failure error message, which disallows access to the activated extensions/themes. This usually occurs after an attempted extension/theme activation with faulty NetSuite records resulting in a failed load.
Need to take a couple steps back? Check out this article that my teammate KC wrote back in 2024 on Activating the Extension Manager!
Resolving SuiteCommerce Extension Manager Fail
The following steps can be taken to attempt to resolve this issue.
Step 1: Navigate to Customization > Lists, Records, & Fields > Record Types and scroll down to SC ExtMech Extension and click list on the record type.
Step 2: Go through each activated extension (or the one you edited if you’re aware of the change) and ensure the record information is correct, and that the manifest the record points to is correct, and has no errors of its own.
Step 3: If that fails, navigate once again to Customization > Lists, Records, & Fields > Record Types but this time scroll to SC ExtMech Activation and click list.
Step 4: Navigate to the most recent activation record, or the most recent record where the status is not FINISHED.
Step 5: Edit the record and change the status to FINISHED.
Step 6: If this fails, contact your project manager or lead dev to ensure the environment gets reset to a functioning state.
Author: Benjamin Gagliardi
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