This short article will help you understand how to fix your Matrix item configuration for your SuiteCommerce or SuiteCommerce Advanced website.
You may have gotten this error when setting up a Matrix item in NetSuite and went to your SuiteCommerce website to view the product.
Warning: This item is not properly configured, please contact your administrator.
There is an easy way to fix this issue and get the product displaying on your SuiteCommerce website again.
Issue or Warning you See
This is an example of what you might see on the SuiteCommerce website if you get this warning.
The Solution to the Warning
The fix to this warning is quite simple. Just navigate to your item record and click on the "Custom" tab. You'll need to just select the correct "item option" as shown in the image below.
Adding Item Options to SuiteCommerce Configuration
You may need to add the item options to the SuiteCommerce configuration. Navigate to Commerce > Websites > Configuration and select your SuiteCommerce website.
If you don't know what needs to be added to this SuiteCommerce configuration, you can find the item options by navigating to Customization > Lists, Records, Fields > Transaction Item Options.
Get stuck in a step during this article?
We like to update our blogs and articles to make sure they help resolve any troubleshooting difficulties you are having. Sometimes, there is a related feature to enable or a field to fill out that we miss during the instructions. If this article didn't resolve the issue, please use the chat and let us know so that we can update it!
Oracle NetSuite Alliance Partner & Commerce Partner
If you have general questions about SuiteCommerce or more specific questions about how our team can support your business as you implement NetSuite or SuiteCommerce, feel free to contact us anytime. Anchor Group is a certified Oracle NetSuite Alliance Partner and Commerce Partner equipped to handle all kinds of NetSuite and SuiteCommerce projects, large or small!
We are a premium SuiteCommerce agency that creates powerful customer portals. Unlike our competitors, we have already solved your problems.
Free SuiteCommerce Book for Continued Learning
Want a free paperback copy of this NetSuite e-commerce book? We even pay for shipping... Order the free SuiteCommerce book today!
