One of our clients had a NetSuite Advanced PDF setup for Invoices. They noticed that shipment tracking numbers were not displayed on the emailed PDF, but were displayed on the print from the Invoice record PDF.
Solution: Edit Source Code for Tracking Numbers on the NetSuite PDF Template
Here is one way to fix this error.
- Navigate to the correct Advanced PDF template and open it in Edit Mode.
- Toggle to the Template PDF Source Code
- Locate the lines that refer to the tracking number, something close to {record.trackingnumbers}.
- If the HTML code is {record.trackingnumbers} then change it to {record.linkedtrackingnumbers}.
- If the HTML code is {record.linkedtrackingnumbers} then change it to {record.trackingnumbers}.
- Save the Advanced PDF template.
- Refresh the PDF not displaying the tracking number; now, they should appear.
Author: Dominick Meyer
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