The error occurs on the Product Detail Page (PDP) of the SuiteCommerce Standard Webstore with the 2024 version of SuiteCommerce.
Product Page Buttons Not Functioning
On the SuiteCommerce stores, the Product Display Page buttons “Add to Shopping Cart”, “Add to Wishlist” and “Add to Quote” are not functioning. The user would click, and the item would not be added to the shopping cart or the quote. The PLP “Add to Cart” button functions as it should, yet it does not function on the PDP.
Solution: Resolve Item Option Configuration Error
An error in setting up the item options prevented the buttons from functioning properly. To get the buttons working again, we must fix the incorrectly configured Item Options Subtab in the Configuration Record.
Commerce > Websites > Configuration – Advanced Tab; Item Options subtab
In our case we needed to mirror the orange highlighted rows above, “custcol1” for the Color template, and “custcol2”. Then we needed to commit a cache invalidation request and hard refresh the page (CTRL + Shift + R).
After completing those steps, click the PDP buttons to see if they are working again. The issue should be resolved.
Note: Having clear Field Help can be helpful in preventing the custom item field errors that led to this problem.
Author: KC Daniels
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