Tracking numbers help you track your customer shipments. When you ship your packages, you can retrieve tracking numbers from UPS, FedEx, the U.S. Postal Service® (USPS), and Airborne.
While there is solid documentation on working with shipment tracking in NetSuite, there's no clear documentation on shipment tracking behavior in SuiteCommerce published by NetSuite at the time of writing this article. So, let's look at what shipment tracking behavior looks like in SuiteCommerce MyAccount and how it is set up.
Shipment Tracking Links in SuiteCommerce
The tracking link will display in two areas in MyAccount. Customers can click the link to view the status of their orders on the shipping service website.
The Overview page:
The Purchase History page:
How to Set Tracking Links in SuiteCommerce
Here's how the Tracking Link gets set:
Step 1: Go to Transactions > Sales > Fulfill Orders.
Step 2: Beside the sales order you want to view or track, click Fulfill.
Step 3: Click the Packages subtab.
Step 4: Enter the tracking number in the Package Tracking Number field.
Step 5: If you use a Shipping Label Integration, the tracking number automatically displays after you fulfill the sales order.
Want more visibility into shipments? Check out the Customer Shipments Portal for NetSuite!
Author: Joe Gagliardi
Get stuck in a step during this article?
We like to update our blogs and articles to make sure they help resolve any troubleshooting difficulties you are having. Sometimes, there is a related feature to enable or a field to fill out that we miss during the instructions. If this article didn't resolve the issue, please use the chat and let us know so that we can update this article!
Oracle NetSuite Alliance Partner & Commerce Partner
If you have general questions about SuiteCommerce or more specific questions about how our team can support your business as you implement NetSuite or SuiteCommerce, feel free to contact us anytime. Anchor Group is a certified Oracle NetSuite Alliance Partner and Commerce Partner equipped to handle all kinds of NetSuite and SuiteCommerce projects, large or small!
We are a premium SuiteCommerce agency that creates powerful customer portals. Unlike our competitors, we have already solved your problems.