Give your company the freedom to grow as you evolve your online business with this multi-tenant SaaS customer portal solution that enables you to deliver unique and engaging online experiences to your customers.
With SuiteCommerce MyAccount, you can surface important data from your NetSuite ERP system to your customers who need it, through a branded self-service portal. Allow your customers visibility into things like order status information, invoices, account information and more!
NetSuite Alliance Partner Spotlight Award for SuiteCommerce
In the Summer of 2024, Anchor Group was recognized by NetSuite as the Alliance Partner Spotlight Winner for Retail due to our work with Bus Parts Warehouse!
What is SuiteCommerce MyAccount? (And Who Needs It)
Check out this episode of the Anchor Group Podcast to learn what SuiteCommerce MyAccount is, how it integrates with NetSuite, and why it’s a powerful B2B portal for customer self-service and sales efficiency.
Anchor Group Podcast Episode 8
In this episode, Anchor Group’s Peter Gagliardi breaks down SuiteCommerce MyAccount—NetSuite’s built-in B2B customer portal. He will explore what it is, how it compares to the full SuiteCommerce platform, and when it makes sense to implement MyAccount as a standalone solution. Peter also shares common customizations, real-world use cases, and how MyAccount can reduce sales team workload by empowering customers to manage orders, invoices, and communication independently.
How My Account Helps One Small Company Support Their Underprivileged Customers
One of our past service clients was a small mobile company that provided cell phone plans to underprivileged individuals through a government program. What they needed was a way to monitor payments and give people the ability to make payments, as well as to unify a lot of data. In their case, the person using the phone often wasn’t the one paying for it. They worked with nonprofit organizations or small-town governments that would purchase a plan for, say, 50 phones and then distribute them as needed. They needed a centralized location to monitor those subscriptions and make changes to them. SuiteCommerce MyAccount was a slam dunk for them. It was easy to set up and gave their customers quick access to insights they couldn’t get over the phone. And for a company basically operating on a shoestring budget—you can imagine that providing phones to underserved communities isn’t a high-profit model—it allowed them to keep their sales team streamlined and their personnel lean while still delivering a full-featured experience for customers.
Peter Gagliardi
Anchor Group
NetSuite Alliance Partner Spotlight Award for SuiteCommerce
In the Summer of 2022, Anchor Group was recognized by NetSuite as the Alliance Partner Spotlight Winner for Retail due to our work with Golden Software!
Customer account management helps you personalize the customer experience by connecting your customers to the aspects of your site that appeal to them and allowing them to access their account activity, such as quotes and outstanding payments. Provide a variety of options to your customers in purchasing, payment methods, and shipping.
Ability to add site feature & functionality extensions
Seamlessly graduate to SuiteCommerce or SuiteCommerce Advanced for a full Ecommerce experience if your business needs change
Key Features & Capabilities
NetSuite’s built-in customer portal
Portal is unified with NetSuite order management, CRM and ERP
One unified platform to manage both B2C and B2B interactions
True SaaS managed upgrades, no version lock
Robust and customizable customer portal solution
The Customer Portal Basics
Customer account management helps you personalize the customer experience by connecting your customers to the aspects of your site that appeal to them and allowing them to access their account activity, such as quotes and outstanding payments. Provide a variety of options to your customers in purchasing, payment methods, and shipping.
SuiteCommerce MyAccount connects your company's ecommerce management to other NetSuite tools, such as order and inventory management, CRM, and ERP, for a streamlined business management experience. This solution is a single, unified platform that easily supports both B2C and B2B customers.
SuiteCommerce MyAccount includes site feature & functionality extensions that allow's development teams like ours to easily manage and add new site features and functionality to your customer portal. This enables your organization to provide a robust customer portal experience to your customers on any device.
Is the SuiteCommerce MyAccount module different from SuiteCommerce and SCA?
SuiteCommerce MyAccount is NetSuite's customer portal module, and comes included within SuiteCommerce and SuiteCommerce Advanced (SCA). However, for businesses who do not need the full ecommerce website capabilities of SuiteCommerce or SuiteCommerce Advanced and want to save money on licencing. SuiteCommerce MyAccount can be purchased as a separate module.
What can be changed on SuiteCommerce MyAccount?
There are options in SuiteCommerce MyAccount out of the box that allow you to customize what information is available to your customers. Even beyond that, SuiteCommerce MyAccount can be customized in a variety of ways to meet your company's needs! In fact, our team has built several SuiteCommerce MyAccount extensions for our clients including those listed below!
Does Anchor Group implement SuiteCommerce MyAccount?
Yes! Anchor Group provides implementation services for all of NetSuite's SuiteCommerce modules. In fact, our SuiteCommerce MyAccount implementation and development services have been among the most frequently requested by our customers in recent years.
If the SuiteCommerce MyAccount module does not meet your company's needs, there are other e-commerce & retail management solutions available for NetSuite.
SuiteCommerce (previously SuiteCommerce Standard) gives your company the freedom to grow as you evolve your online business with this multi-tenant SaaS ecommerce solution that enables you to deliver unique and engaging online experiences.
Leverage SCA to unify ecommerce with your core operational business systems in NetSuite to create the ultimate online experience for your customers with engaging web stores that deliver great experiences on any device.
Transform your business' sales process by unifying the physical and digital shopping experience in a single cloud-based commerce platform accessible to associates, enabling high-quality omnichannel customer engagement.
NetSuite Connector establishes data mapping between NetSuite and your ecommerce webstore. Our team specializes in implementing BigCommerce and connecting it to NetSuite through this as well as custom integration.
We'd like to gift you a FREE* NetSuite Ecommerce book!
*We even pay for shipping. So, seriously, no hassle. Just A LOT of free! Here at Anchor Group, we pride ourselves on having the heart of a teacher... this is just one of the many ways that we follow through on that value.
This SuiteCommerce extension allows a user to swap between customer accounts without having to log out and back in! Benefits B2B companies, sales teams, and customer service reps.
This is a configurable extension that allows for saved searches to be added to My Account. It's a great way to surface different ERP data to your customers with minimal effort!
Keep your SuiteCommerce site locked down and accessible only to approved customers, without having to approve every user! Allow designated users to give access to new customer contacts.
There is a barrier to selling subscriptions through SuiteCommerce, as there is no native functionality for listing subscription plans on the store. Overcome the barrier with this solution!
We are a premium SuiteCommerce agency that creates powerful customer portals. Unlike our competitors, we have already solved your problems.
Certified NetSuite Commerce Partner
Anchor Group is a Certified Oracle NetSuite Commerce Partner, which means that we are ready to meet all of your SuiteCommerce needs! Are you looking to add NetSuite SuiteCommerce to your NetSuite instance? Or just exploring what e-commerce or retail solutions exist for NetSuite?
