If you fulfill SuiteCommerce, Shopify, WooCommerce, or BigCommerce orders in NetSuite, you can allow customers to return items from their order in a branded portal!
Customers have the freedom to surfacing their order information, and request returns in a secure, branded NetSuite customer portal, without having to create an account!
With this NetSuite portal integration, customers can look up order details and submit return requests in a branded portal.
The NetSuite portal looks up order shipment status by identifiable customer information such as NetSuite tracking number, order number, email, phone, or zip code, so customers don't need to create an account or a password! No need for a separate NetSuite customer portal login.
After surfacing their order details in the NetSuite custom portal, including shipping details, customers can select one or more items within the order that they would like to return!
This NetSuite portal platform facilitates a simple two-step returns request process, with a return status summary page at the end.
Customers can enter details such as the quantity they would like to return of an individual item, give a reason for their return, and can even add notes to the return request on an item level.
The customer must select a refund method, and will see a summary their refund less any fees associated with the return.
Once the customer has confirmed their return, you can then initiate a NetSuite return authorization workflow if you have one setup, or manually complete a return authorization in NetSuite.
Once the NetSuite return authorization is complete, the customer will see that their return was approved, and is pending receipt with the estimated refund displayed in the customer portal.
Discover how customers can use this NetSuite portal to look up their order, submit a return request, and complete a return once the request has been approved in NetSuite!
Check out some of the configuration options available within the NetSuite customer returns portal settings!
Extension
NetSuite Return Authorization
Yes
No
