When running a SuiteCommerce Advance (SCA) website, you may encounter occasional issues related to product display on the PLP. If you are having issues with images displaying on the SCA site when logged into customer accounts, this article may help solve your problem.
Uncategorized Items Show Before Login, None Show After
On a SuiteCommerce Advanced site, products normally display on the PLP when not logged in to the website with a customer account.
In this example, we already had Personalized Catalog View (PCV) set up for the site. This means that when not logged in, the PLP returned only uncategorized items—those not assigned to a specific customer segment. Once logged in, the PLP should return all uncategorized items with the addition of items segmented to the customer.
Before logging into the website, the uncategorized items were displayed, and there was no issue with product names and images being displayed. However, upon logging in to a customer account on the SCA site, the PLP returned the correct number of items (uncategorized + segmented) but would not display images or names for these items. Navigating directly to the URL for a PDP would simply return a blank white page.
Related Article: Crafting an Ideal PDP in SuiteCommerce
The Solution: Fix Subsidiary Setting
In this example, the problem was related to the Subsidiary setting within the Customer Record. After logging in to the test customer account on the My Account Page, this error message was returned: "Invalid subsidiary reference key 1"
When the Subsidiary selection on an Assembly Record was compared to the Primary Subsidiary field of the Customer Record, a discrepancy was found.
Once the Primary Subsidiary of the Customer Record was changed to match the Subsidiary of the relevant Assembly Records, the problem was resolved. The PLP returned the correct number of items with the images and names—with the correct PCV—upon the next login.
Related Article: Optimizing Your SuiteCommerce PLP
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